SXSW
Revolutionizing Health Care
March 2022
This was a SXSW panel around how to fuse data analytics and human-centered design. In an increasingly technology-driven world, it’s important to not lose sight of the human element. The concept of human-centered design is the foundation for building health care technology and programs that are simplified and easy for people to understand.
SUX
Saving UX
August 2021
"“Design, unlike art, is about solving problems for people. It's an act of service, it's an act of humility.”
Nudgestock
Overcoming Fear, Anxiety & Shame
April 2021
"“Banking things are often about optimisation, but real innovation comes from the heart. During COVID-19 we called all our vulnerable customers. The only protocol was 'How are you doing?', no upsell. Some customers hang up because what bank would do that, it must be fraud. But the rest opened up, there were true emotional interactions, and we need more of that."
Behavioural Science Network
Podcast
February 2021
"In this episode, Stu is joined by Dan Makoski; an executive that brings an organisation’s deepest purpose to life by weaving technology and strategy together through brilliant design."
https://www.bsphn.org.uk/podcast/dan-makoski-chief-design-officer-at-lloyds-banking-group
City of London
Fueling Creative Renewal
February 2021
During the pandemic I worked closely with the Lord Mayor of the City of London on his taskforce aimed at uplifting design and creativity in my home neighborhood of the Square Mile: the usually left-brained financial center of London. You can watch my kick-off talk and read the report below:
https://publica.co.uk/news-culture-commerce-taskforce-launches-fuelling-creative-renewal-report/
UX Live
The Value of Design
August 2020
"Dan Makoski is Chief Design Officer at Lloyds Banking Group, leading a multi-disciplinary human-centred team with the singular goal of helping Britain prosper through compassionate and courageous Design. His mission is to thoughtfully design epic experiences in collaboration with the people who inspire us to innovate."
The London Institute
Design for Humans
May 2020
"Fintech services are now everywhere, but that does not mean they always meet client needs. In this interview, Chief Design Officer of Lloyds Banking Group, Dan Makoski talks about designing digital banking services that cater for all customers."
https://www.libf.ac.uk/news-and-insights/news/detail/2020/05/28/fintech-service-design-for-humans
IXDA 2020 Design Awards
Jury Chair
February 2020
In 2020 I was the jury chair for the Interaction Design Association global design awards, and had the priviledge to give a chair award to anyone who I thought represented the future of design. This video will tell you more:
AI 2020
Designing EI into AI
February 2020
"Financial products are used by billions of consumers globally. Designing tools that enhance people’s lives and address everyday challenges is what makes a consumer make better financial decisions. It is about having empathy and getting the trust of the consumer through design. In a practical world, design shows that we are listening and addressing the pain points that develop into trust."
Building the Future
From Designer to Banker
November 2019
"Keynote by Dan Makoski, Chief Design Officer at Lloyds Bank on his approach to helping the transition of a +300 year old bank. "As a designer my aim is to create moments of joy and impact for people and now for the last year I am also ... a banker" How to rethink the old concept of finance, how can money for people move from being a problem, a cause of stress, to ordinary human beings understanding and connecting to their finance."
SIBOS
Valuing the Human Experience
September 2019
"“It turns out that people talk about prosperity in terms of the relationships that they care about in the moments in life that matter to them. It’s not about banking, it’s about people – finance is about relationships, whether that’s business, or family or personal relationships.”
https://www.sibos.com/conference/hub/articles/valuing-human-experience
Fintech Design Summit
Finsense, not Fintech
September 2019
Prosperity is personal. For one person it’s inspirational and aspirational, for many others, the very thought of money inspires fear and dread. For design to be truly human we need to accept and address the varied and polarising emotions around money. Join the conversation and see how, whether you’re designing for tech giants or the oldest banking institutions, retaining the human touch is key to empowering prosperity for everyone.""
Fintech Futures
Grand Designs
June 2019
"In a wide ranging interview, Lloyds Banking Group’s chief design officer, Dan Makoski, talks to Martin Whybrow about his role, the need to listen to customers rather than follow the fintechs, what human-centred design means in financial services and why his “bullshit” meter went off when he first spoke to the bank."
https://www.fintechfutures.com/2019/06/interview-dan-makoski-lloyds-banking-group-grand-designs/
This is Money
Interview
May 2019
"Dan Makoski is a 'reluctant banker' and new Lloyds Bank chief design officer. The American has previously worked for tech giants Google and Microsoft. Number of fintech challengers are gaining traction against big British banks. Dan says Lloyds wants to strike its own path and that: 'Too often, following the competition is a symptom of not having your own strategy'"
Wired Live
#FINSENSE
November 2018
In this TEDx San Diego talk, Jason Chua and I told the story of Project Ara, the modular smartphone project I started at Google. It involved a velco-covered truck, a 6 month cross-country roadtrip, dozens of hackathons, and the hopes and dreams of the next generation of designers and engineers.
Money 20/20
Design for Prosperity
October 2018
Prosperity is personal. For one person it’s inspirational and aspirational, for many others the very thought of money inspires fear and dread. For design to be truly human we need to accept and address the varied and polarizing emotions around money. Join the conversation and see how, whether you’re designing for tech giants or the oldest banking institutions, retaining the human touch is key to empowering prosperity for everyone.
https://money2020us2018.sched.com/speaker/dan_makoski.1y9ch3vd
Fifteen Seconds
Design for Living Better
June 2018
Dan's keynote will explore the practical steps that user experience teams can take to have a more positive impact on peoples' lives, and on society as a whole. Based on personal experience building products for Microsoft, Google, Capital One and Walmart, this is a call to action to user experience professionals to deploy their craft as an expression of humble service, and to make their work more human, authentic and real.
Design Thinking Summit
Improbable Design
March 2017
"Dan is on a personal mission to bring improbable things to life in collaboration with extraordinary everyday people. He shares the lessons he’s learned along the way about creating an open culture of innovation, fostering inspired design and setting the expectation of greatness."
UC San Diego Design Lab
Improbable by Design
February 2017
"Join Dan Makoski, VP of Design at Walmart in a fast-paced, hands-on talk about how to go beyond your comfort zone and create epic experiences that matter."
DScout
The Creative Revolution
May 2016
"Dan Makoski no longer believes in the inspired genius. The design sherpa for a range of imaginative journeys—including of voice-triggered interfaces and modular mobile phones— he’s seen how true innovations emerge. And he knows those visions rarely spring from the minds of those mythological wunderkinds who we like to put on pedestals and call divine. The most-loved ideas, in fact, come from the most ordinary people — the 99%, you might say."
https://dscout.com/people-nerds/dan-makoski-experience-design
FastCompany
Why a Google Designer Went to a Bank
May 2016
"Surely the average consumer will benefit from the talents of some of the most exciting companies in the world (Google) making their way to some of the most boring companies in the world (banks). The more thought that goes into how our products are designed and engineered–whether phones or online banking or digital wallets–the better. This is our hard-earned money we’re talking about, after all. It deserves nothing but the finest accommodations."
https://www.fastcompany.com/3032630/why-one-of-googles-wildest-designers-left-for-a-bank
Android Summit
Open Design
November 2015
"People are amazing. They are unique and tribal, emotional and rational, don’t always know what they want, yet can dream of an incredible future. And if we’re honest with ourselves, their experiences with the things we design and create is the ultimate measure of our success. The physics and chemistry of this reality poses fundamental challenges to traditional notions of design. This talk proposes that a radically open design process is the key to unlocking the power latent in extraordinary, everyday people."
TED
The Secret of Great Design
June 2014
This was a design talk in Hong Kong for a local TED event around the future of education and creativity. There were over 2,000 attendees, who all jumped into their creative confidence by sculpting a toothbrush from the future using modeling clay. Check out the talk to see why:
TED
Google's Modular Phone
December 2013
In this TEDx San Diego talk, Jason Chua and I told the story of Project Ara, the modular smartphone project I started at Google. It involved a velco-covered truck, a 6 month cross-country roadtrip, dozens of hackathons, and the hopes and dreams of the next generation of designers and engineers.
